Technical Programs with CPD

Leadership and Communication

Leadership and Communication

Executive Image

Learn more about Executive presence and imaging at PAMAV

Leadership and Communication

Call Handling Skills

After the program, the participants will be able to:

• know how to speak with confidence
• define what assertive communication is
• identify what the customer expects from a service
• apply competent call handling skills
• know the importance ...

Leadership and Communication

Customer Centric

After the program, the participants will be able to:
 review what customer service is all about
 learn how to impact customer service by being customer
centric
 achieve customer centricity by caring for customers
 learn about positive phrase...

Leadership and Communication

Coaching for Performance

This course is designed to assist the supervisor/leader on the effective way of coaching. This will heighten his understanding about self-awareness, and how this aspect will guide him in establishing trust and professional relationship with the learn...

Leadership and Communication

Effective Communication

By the end of the workshop, the participants shall be able to:
I. Understand the basics of communication;
II. Communicate in English with the corr ect grammar;
III. Organize their thoughts to convey a message in a clear and concise manner;
IV. Pr...

Leadership and Communication

Effective Email Writing

After the program, the participants will be able to:
 use the correct genres in writing emails
 describe the functions of each section within a genre
 use grammar to effectively achieve the functions of each
section within an email genre.
 u...

Leadership and Communication

Engineer to Leader

After the program, the participants will be able to:
 Enumerate techniques to practice POLC anchored with CORE Values
 List ways to improve working with teams using DiSC

Leadership and Communication

Managerial Decision Making, Changes and Innovation

What does it take to stand out? How do we ensure that the decision made
will help the organization help its problems, allocate resources and reach its
goal? This program will help managers understand and define tools that can
help them in their ev...

Leadership and Communication

Managing a Multi Generation Workforce

The workforce now can be a source of stress or innovation. What is your organization going thru? Let us help turn the misunderstanding and stress to a workforce that can work in harmony for continuous improvement - together!