Effective Email Writing

After the program, the participants will be able to:
 use the correct genres in writing emails
 describe the functions of each section within a genre
 use grammar to effectively achieve the functions of each
section within an email genre.
 use canned texts effectively.

Course Fee

PhP 8,288.00

Who Should Attend?

Course Outline


Facilitators & Technical Speakers

I. Introduction

II. Getting-to-know-you Activity

III. Expectation Setting

IV. Training House Rules

V. Course Objectives

VI. Email

 a. What is Email?

 b. Skills that are essential to writing emails

 c. 5 Common errors in Email Writing

VII. Genre

 a. Diagnosis-solution Genre

 b. How-to Genre

 c. Multiple Concerns Genre

 d. Thread Genre

VIII. Writing the Email text

 a. Be B.R.I.E.F

 b. Understanding Tone

 c. Personalizing and Customizing

 d. Background and Paraphrasing

IX. Practice

X. Post course Evaluation

January 25 2019

February 26 2019

March 11 2019

April 24 2019

May 24 2019

June 19 2019

July 12 2019

August 16 2019

September 13 2019

October 24 2019

November 21 2019

December 19 2019


Katherine G. dela Paz PhRN

Katherine G. dela Paz is a registered nurse since 2007, but due to
limited opportunities working as a nurse, she was given the
wonderful opportunity to share her knowledge and skills in training
center instead. She was molded as an educator who handled not
only medical-related courses but also personality development:
that aimed to increase ones self-worth and dignity.
Her competence has been demonstrated to various companies like
Asia Pacific Caregiver and Healthcare Training Center—worked as
the Coordinator and a Trainer for 7 years, she also shared her
expertise in different BPO centers as support: STREAM GLOBAL,
SYKES, Asia Inc., TELUS International Philippines—as a Learning
Services Specialist and as Operations Team Lead. At the moment,
she is the Training Center Manager at one of the prestigious
training centers in the city—PAMAV Training Institute and
Technology Center Incorporated.