Call Handling Skills

After the program, the participants will be able to:

• know how to speak with confidence
• define what assertive communication is
• identify what the customer expects from a service
• apply competent call handling skills
• know the importance of effective listening
• know the essence of knowing different types of callers

Course Fee

PhP 8,228.00

Who Should Attend?

Course Outline

Schedules

Facilitators & Technical Speakers

a2

January 23 2019

February 22 2019

March 22 2019

April 17 2019

May 22 2019

June 17 2019

July 10 2019

August 14 2019

September 11 2019

October 22 2019

November 19 2019

December 17 2019

Facilitators