Call Handling Skills

After the program, the participants will be able to:

• know how to speak with confidence
• define what assertive communication is
• identify what the customer expects from a service
• apply competent call handling skills
• know the importance of effective listening
• know the essence of knowing different types of callers

Course Fee

PhP 8,228.00

Who Should Attend?

Course Outline

Schedules

Facilitators & Technical Speakers

a2

January 17 2020

February 14 2020

March 16 2020

April 13 2020

May 18 2020

June 24 2020

July 14 2020

August 13 2020

September 14 2020

October 22 2020

December 14 2020

Facilitators